Support
How can we help?
Answers about the Chrome extension, your account, carrier reports and billing. If your question isn’t covered, email us.
Email support
Support is by email. A person reads every message and replies within 3 business days.
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Billing[email protected]
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Privacy requests[email protected]
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Is fleetfax up?Site status
Chrome extension
How do I install and pin the extension?
Open fleetfax in the Chrome Web Store and click Add to Chrome. To pin it, click the puzzle-piece icon at the top right of Chrome, then the pin next to fleetfax.
The extension is free. More about the extension
How does it work next to my load board?
fleetfax opens in Chrome’s side panel, beside the page you have open. Highlight a USDOT, MC or company name, right-click and choose Search with fleetfax. You can also type it into the panel’s search box.
The extension does not read or change the pages you visit. It sees only the text you highlight and choose to search.
The panel won’t open. What should I do?
Click the fleetfax icon in Chrome’s toolbar (under the puzzle-piece icon if you haven’t pinned it), or press Ctrl+Shift+F (Control+Shift+F on a Mac). If the shortcut does nothing, check it at chrome://extensions/shortcuts. The extension needs Chrome 120 or later.
If the panel opens and says it couldn’t read the selection, paste the DOT or MC number into its search box. Some spreadsheets don’t pass selected text to Chrome.
Do I need an account to use the extension?
No. You can search by USDOT, MC or company name without one. The contact details on file with FMCSA need a free fleetfax account. If you sign in on fleetfax.com, the panel uses the same sign-in.
Account and sign-in
Do I need an account to use fleetfax?
No. You can open carrier reports without one, up to a daily limit. A free account raises that limit, shows the phone and email on file, and keeps a book of carriers that fleetfax monitors for you. The pricing page lists the current limits.
How do I sign in?
Use Google, or enter your email address and we’ll send you a sign-in link and a code. Either one works for 15 minutes. fleetfax doesn’t use passwords, so there is nothing to reset. Sign in
I didn’t get the sign-in email.
Check your spam or junk folder. The link and code expire after 15 minutes. If it has been longer, enter your email on the sign-in page again to get a new one. If nothing arrives, email [email protected].
How do I delete my account?
On your account page, choose Delete account. This permanently removes your saved carriers, lists, tags, notes, saved searches, monitoring history, policy minimums and vetting records. Two things are kept: billing history, for tax and accounting, and a marker that the email existed. Details in the privacy policy
Reports and monitoring
Where does the data come from, and how fresh is it?
From FMCSA’s public record: registration, operating authority, insurance filings, roadside inspections, crashes and safety ratings. Each report shows the date its data runs through. The status page shows how fresh each dataset is.
Something on a report looks wrong. What should I do?
Click Report an error, in the report’s More menu or at the bottom of the report. A person checks it against the federal record. If the federal record itself is wrong, it has to be corrected with FMCSA. See Your company’s record.
How does monitoring my book work?
fleetfax monitors every carrier you add to your book and shows the changes it detects in your account. The pricing page lists the book size for each plan. Monitoring doesn’t replace your own checks before you use a carrier.
Pro and billing
How much does Pro cost?
The price and any founding-code offer are on the pricing page. Checkout shows the price again before you pay. A subscription started with a founding code keeps that price for as long as it stays active. If you cancel, a later subscription is at the then-current price. Sales tax may be added at checkout where it applies.
How do I get Pro?
Pro is not on sale yet. Choose Get notified on the pricing page and we’ll email you the day it opens.
Sign in or create a free account, then choose Get Pro on the pricing page. Checkout shows the price again before you pay.
How do I cancel? Can I get a refund?
Cancel any time from your account. Pro stays active until the end of the period you paid for, and you won’t be charged again. We don’t refund partial billing periods. If something went wrong, email [email protected] and we’ll try to make it right.
What happens if a payment fails?
We retry the payment. If it hasn’t gone through within 7 days, the account returns to the free plan until the payment succeeds. If the retries fail, the subscription ends. Terms
Your company’s record
My company’s information on fleetfax is wrong. How do I fix it?
fleetfax shows the federal record as FMCSA publishes it. If that record is wrong, request a review through FMCSA’s DataQs portal. Once FMCSA corrects it, the fix reaches fleetfax when that FMCSA file next updates. If fleetfax differs from the federal record, use Report an error on your company’s report.
Can you remove my contact details?
Email [email protected] from the email address on your FMCSA record. We accept removal requests only from that address, because it confirms the request is yours. If your record has no email address, write from an address on your company’s domain.
Privacy and trust
Do you sell my data? Do carriers know I looked them up?
No. We never sell your personal information, and carriers are not notified when you look them up. Your book and notes are private to you. To see, copy, correct or delete the data we hold about you, email [email protected] from your account’s email address. Privacy policy
Is fleetfax affiliated with FMCSA?
No. fleetfax reads public FMCSA data and is not affiliated with, endorsed by, or connected to FMCSA or the U.S. Department of Transportation.
Still need help?
Email us and we’ll reply within 3 business days. If it’s about a carrier, include its USDOT or MC number.