Terms of service

These terms govern your use of fleetfax.com and the fleetfax browser extension (together, "fleetfax"). By using fleetfax, you agree to them.

1. What fleetfax is

fleetfax presents information about motor carriers drawn from public federal records (FMCSA and related Department of Transportation datasets), together with fleetfax's own estimates, which are clearly labeled as estimates. fleetfax describes what those records contain. It does not tell you whether to do business with anyone, and it is not legal, insurance, or business advice. fleetfax is not a motor carrier safety auditor, compliance certifier, broker, or insurer, and it does not recommend, endorse, certify, or advise for or against booking, dispatching, or contracting with any carrier. It does not certify any carrier's safety or regulatory compliance. Flags, cautions, and summaries are editorial descriptions of public data, and the judgment about any carrier is yours. For every carrier you use, you keep sole responsibility for independent safety verification, insurance checks, and regulatory compliance.

2. The free service

Carrier reports on fleetfax are free within the daily limits on the pricing page. Some report details need a free account.

3. Accounts

Some features require a free account. Sign-in uses a Google account or an emailed link or code. fleetfax never stores passwords. You are responsible for the email address on your account and for keeping access to it secure. If you use fleetfax on behalf of a company or other organization, you represent that you have authority to bind it, and "you" includes that organization. One account per person. You may delete your account at any time from your account page. Deletion permanently removes what is in the account: your saved carriers, lists, tags, notes, saved searches, monitoring history, rule minimums, and vetting records. Some things outlive it, including: billing history we keep for tax and accounting; a record that the account existed, when it signed in, and when it was deleted, which also stops its email being reused for abuse; a record of which emails we sent the account and when, without their content; and any support request you sent us, which we keep for a limited time. We back up our data daily, weekly, and monthly, so data you delete can stay in an encrypted backup for up to six months before it is deleted. The privacy policy has the detail.

4. Paid subscriptions

A free account carries its own features at no charge, within the daily limits and book sizes stated on the pricing page: carrier reports, monitoring of the carriers in your book, with email alerts on as many carriers as your plan includes, carrier sourcing, the default rules check, notes, favorites, and your do-not-use list. Paid plans add no daily limit on carrier reports, carrier sourcing, or directory search; a larger book; your own saved rules and their run across your whole book; Carrier history, with the old and new value of each change, including on carriers outside your book; dated contact history; more similar carriers for each carrier; Connections explorer, which names the carriers a carrier is linked to; bulk vetting; and CSV export, as described on the pricing page. If the pricing page marks a plan or feature as not yet available, these terms do not promise it until it is offered there. The price and any launch offer are shown on the pricing page before you subscribe. Payments are handled by our payment processor; we do not store card numbers. Prices do not include taxes; where sales tax applies, it may be added at checkout. A subscription started with a founding code keeps the founding price for as long as that subscription stays active. If you cancel it, the founding price ends, and a later subscription is at the then-current price. We may change the regular price for future billing periods. We will tell you by email at least 30 days before a change applies to you, and a change never applies to a period you have already paid for. Subscriptions renew automatically until cancelled. If a renewal payment fails, we retry it. If it has not gone through within 7 days, the account returns to the free plan until the payment succeeds; if the retries fail, the subscription ends. You can cancel at any time from your account; your plan stays active until the end of the period you paid for, and we do not charge again after that. If you ask within 7 days of the first payment of your first subscription, we refund that payment in full. Email [email protected] from the address on your account. A refund ends the subscription right away, and the account returns to the free plan. Otherwise, we do not refund payments or partial billing periods, but if something went wrong, contact [email protected] and we will try to make it right.

5. Your content

Notes, tags, and lists you create are yours. We store them to provide the service, we do not sell them, and we do not use them for anything other than operating your account.

6. Our property

fleetfax and everything that makes it up, including the software, the site design, the fleetfax name and mark, and the derived signals, models, and databases we build from the public records, belong to fleetfax LLC or its licensors. The underlying federal records are public and are not ours. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use fleetfax for your own business, subject to these terms. No other rights are granted.

7. Acceptable use

You may not: resell, redistribute, or republish fleetfax data or reports as a product; scrape, crawl, or bulk-harvest the service; circumvent rate limits, plan limits, or access controls; share account credentials; or use fleetfax, or any data, contact information, or reports from it, to harass, threaten, extort, or defame a motor carrier, a driver, or anyone else. You may not use fleetfax, or data from it, in an automated life-safety system or a real-time dispatch system where a data error, delay, or outage could contribute to injury or property damage. We may suspend or close accounts that do these things. Some exported files carry a code or account number that ties them to the exporting account.

8. Accuracy and availability

fleetfax reflects the public records as of its most recent update, and those records contain errors, gaps, and delays that originate with the source. The government and third-party systems we read change, go down, and publish late without notice, and none of that is within our control. Changes generally appear on fleetfax within a day of appearing in the federal data, but we do not guarantee freshness, completeness, accuracy, or uninterrupted availability, and we are not liable for delays, outages, or errors in government or third-party data. fleetfax's own derived signals, including peer estimates, connection findings, and crash rates computed from self-reported mileage, are models, not official government scores, and can be wrong or incomplete. If you believe something on a carrier report is wrong, you can flag it from the report's "Report a data error" link and we will review it. Monitoring and email alerts are provided as a convenience. An alert can be late, incomplete, or not delivered, for example when the source publishes late or an email is delayed or filtered, and alerts are not a substitute for your own checks before you use a carrier. We are not liable for a missed or late alert.

9. Not a consumer report

fleetfax reports on businesses (motor carriers) using public records. fleetfax is not a consumer reporting agency, fleetfax reports are not consumer reports as defined by the Fair Credit Reporting Act, and you may not use fleetfax to make decisions about consumers' employment, credit, insurance eligibility, or housing.

10. Liability

To the maximum extent the law allows, fleetfax's total liability for any claim arising out of or relating to the service or the data, whether in contract, tort (including negligence), or otherwise, is limited to the greater of one hundred dollars ($100) or the amount you paid us in the twelve months before the claim, and fleetfax is not liable for indirect, incidental, or consequential damages, including business decisions made using the service. In particular, and without limiting the above, fleetfax is not liable for your selection, hiring, or retention of any motor carrier or broker; for cargo loss, damage, delay, or theft; or for personal injury, property damage, or death arising from the acts or omissions of any motor carrier, broker, or driver.

11. Indemnification

You agree to defend, indemnify, and hold harmless fleetfax and its members, officers, and employees from any third-party claim, loss, damage, liability, or expense, including reasonable attorneys' fees, arising out of your use of the service or the data, the business decisions you make with it, or your breach of these terms.

12. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to the service, the data, or these terms must be brought in the state or federal courts located in Sacramento County, California, and you and fleetfax each consent to the exclusive jurisdiction of those courts. Disputes may be brought only in each party's individual capacity: you and fleetfax each waive the right to participate in any class, collective, or representative action to the fullest extent the law allows.

13. Changes

We may update these terms. If a change is material, we will note it on this page and change the "Last updated" date at the top, and we may also notify account holders by email. Continuing to use fleetfax after a change takes effect means you accept it.

14. No waiver

If we do not enforce a provision of these terms right away, we are not giving up the right to enforce it later.

15. Severability

If any provision of these terms is held invalid or unenforceable, that provision is severed and the rest stays in full force and effect.

16. Survival

The parts of these terms that by their nature continue to apply, including the accuracy disclaimers, the liability limits, the indemnity, our property, the not-a-consumer-report section, the acceptable-use limits on data you obtained from fleetfax, and governing law and disputes, survive after you stop using fleetfax or delete your account.

17. Entire agreement

These terms, with the privacy policy, are the entire agreement between you and fleetfax about the service, and they supersede any prior or contemporaneous statement, pitch, email, or marketing material.

18. Contact

[email protected]